What to do when delivering alcohol

Sometimes you might have to deliver an order which includes alcohol. This can be quite intimidating because you are the one who has to check their IDs, which is a first for many people. Here’s what Deliveroo say in the matter:

deliveroo signup
A glass of cold beer
  1. When you’re offered the order you’ll be shown whether it contains age-restricted items.
  2. When you arrive at the customer tap Check age and the app will ask you if they look over 25.
    • If they look over 25 you can give them the order and mark it as delivered.
    • If they look 25 or younger, or you’re not sure how old they are, follow the next steps:
  3. Ask the customer for ID to check they are over 18.
  4. Look at the ID Card and look at the person offering the ID Card to verify that it is the same person.
  5. Confirm it is a valid and acceptable form of ID.

These are:

  • Passport
  • European Union photocard driving licence
  • Ministry of Defence Form 90 (Defence Identity Card)
  • Photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram
  • National identity card issued by a European Union member state (other than the United Kingdom), Norway, Iceland, Liechtenstein or Switzerland
  • Biometric Immigration Document.

 

I hope this information helps.

 

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