If you’re working the pay per hour system, then you can apply for as many Deliveroo shifts as you like (these come in hour slots). The problem is that it’s extremely difficult to get/change hours, so you’ll find it hard to get lots of hours without sending thousands of emails to Deliveroo.
On the new system, you can apply for these Deliveroo shifts through the app. At the bottom of the main page or in the menu you’ll see a tab titled “my bookings”. If you click on this you can see all the shifts available for the next two weeks. Shifts are released every Monday for the following week. you need to be quick though. Like really quick. Shifts get booked up extremely fast and soon you are left with very few options. You can, however, switch a booking to “repeat”, which means it will automatically apply for this shift every week; this does not necessarily guarantee that you’ll get the shift. I would just apply for every shift you can at the beginning of the week and then cancel the ones you can’t do.
– DELIVEROO SHIFTS OLD SYSTEM –
There are two different types of hours: repeat and instant. Repeat hours are ones which will “repeat” every week. You tell Deliveroo what your availability is each week (e.g. evenings and weekends), and they will give you shifts at these times. On Staffomatic, your repeat shifts will show up as: your area – REPEAT. You will see lots of other shifts on Staffomatic, but the only ones which apply to you are the ones with your name underneath them; all of the other ones are for the other riders.
Instant shifts come up in green and anyone can apply for them. There is a small red box next to them with how many people are needed and how many have signed up. You can get these shifts by checking the Staffomatic site often and keeping a look out for the green shifts.
Deliveroo Shifts Problem
If you ever have any problems with Staffomatic, or want to change your availability, then you can get in touch with Deliveroo support. When you signed up to Deliveroo, you should have got an email from Staffomatic with an address of the person who set up your account. You can send them an email and cross your fingers that they might read it.
If you enjoy working for Deliveroo, then a great way to earn some extra cash is to refer people to work for Deliveroo. It’s pretty likely that you’ve got some friends hanging around with nothing to do, so if you get them to sign up to Deliveroo with your invite code then they’ll get £50 and you’ll get £100 or £250! (depending on which area they sign up in)
Ok so Deliveroo fees are a bit of a touchy subject right now, but currently, there are two methods of payment: Per Hour and Per Drop. These vary depending on which location 🌎 you are delivering in.
Deliveroo Payment Systems
Per Hour: This is the old scheme of paying £7 per hour (might be £6 in other areas) + £1 per delivery + tips. This scheme works well if you’re based somewhere quiet where orders aren’t coming thick and fast. With the pay per hour, you have to apply for your shifts each week, and stick to them. It can be very difficult to change shifts and get new ones (due to the Deliveroo support system being pretty stagnant). The best way to do it is just to apply for every single shift when you first sign up, and then just cull off the ones you can’t make (this is really easy, check out my article on how to do this here).
Per Delivery: This ranges from £3.75 to £4.25 per delivery + tips. This is the new system, and although it had a pretty rocky start, I think it’s starting to work well now. If you’re based somewhere busy or maybe just work at peak times (evenings and weekends), then this system works well. For example, on a typical evening, I do about 10 orders. On a pay per hour system, this would make me £31 in a three-hour shift. Whereas, in a pay per drop I could make up to £42.50. Furthermore, with pay per drop you can log in and out of the app whenever you like, so you’re not confined to the shifts you’ve been booked onto. This makes it so much more flexible than the pay per hour scheme because you don’t have to spend ages trying to apply for shifts (and you also don’t need to tell anyone if you’re not going to show up one day). The main problem is that if your area becomes super congested with riders, you’re very unlikely to get any orders.
Most of the time you won’t get a choice with which system you work with, it’s usually just assigned to the area. As the service grows in popularity, I think Deliveroo are trying to transfer the whole system over to pay per delivery.
If you’re finished with the job or moving on to something else, eBay is your best bet for selling on your gear. Luckily for us, there’s a weird trend in workwear fashion, so Deliveroo jackets are selling pretty hot right now; you can actually sell them for more than you bought it for from Deliveroo. Great success!
Check out this link for more info on selling with eBay: http://pages.ebay.co.uk/help/sell/sell-getstarted.html
You can use your own kit if it suits the requirements. To be honest, you only have to show the required items when you show up for your interview, and then after that, you can use any item you like.
For example, they say you “have” to wear the Deliveroo jacket, but I find it as breathable as a piece of cling film, so I just use my own jacket. The delivery box is probably something you should use because it’s unlikely you’ll find one which suits this purpose online. You really don’t want to turn up at a pizza joint and find out you can’t fit the boxes in your bag. They also want you to use a thermal bag as well, which is useful at first but it can take up too much space in your delivery box. They have really specific requirements at Deliveroo for the kit you use, so they can push you to just buying their own branded equipment. It’s really annoying because they’re basically making money off their riders, but it’s part of their whole push towards the “unemployed” vibe.
Sign up to Deliveroo through this link to receive a free £50 signup bonus (when you complete 20 deliveries)
When you start riding, you’ll soon find that Deliveroo cyclists have lots of variations on what kit they use. Not many wear the jacket because of how sweaty you get when cycling (they’re not very breathable) and also some boxes are covered in stickers to hide the Deliveroo branding.
Overall, you should feel free to use whatever gear you like, it just has to meet the requirements when you sign up. I would personally recommend you get your own cycling jacket (it will cost you like half the price of the Deliveroo jacket) and then try and get the delivery box and thermal bag on eBay (you can find some good deals from retired Deliveroo Riders). The gear is really expensive if you buy it from Deliveroo.
As a new rider, you might be wondering how much the new Deliveroo kit cost. In this post, I’ll go through all the details of pricing for the required kit.
How much does the Deliveroo kit cost?
The core kit for a cyclist is the jacket, courier box and thermal bag. All of these can be bought from the Deliveroo shop and cost as follows:
Jacket – £40
Courier Box – £50
Thermal Bag – £10
You can also buy extra items for more. 💸
The total cost of the core kit is £100, and you get charged £25 of this win you sign up, and then the next £75 is taken out of your wages.
I think it’s really bad that Deliveroo now charges such an extortionate amount for the kit (they used to just make you give a £150 deposit which they would repay when you hand it back). I mean there is just no way the courier bag costs them £50 to make, which means they are actually making money out of the riders.
Uber eats also charge their riders if they don’t have the required gear. However, the only thing they require you to have is a delivery bag (which can be bought from them for £30 upfront).
These “food on demand” companies are all moving to the riders buy the gear system because it’s part of their effort to demonstrate that all riders are unemployed. This means that the riders are technically freelancers and so they need to provide their own gear (such as delivery bag and jacket) to suit the requirements of the job. The problem is, the requirements which companies like Deliveroo give for the riders are so specific that pretty much the only equipment which fits it is the stuff they sell themselves!
If I were you, I would get the bag second hand on eBay and then buy your own jacket. This will easily save you about £60. And if you sign up using my link here, then you get a £50 signup bonus 👍 which will easily cover your equipment costs. Bear in mind you can still sell your gear on eBay when you finish.
Deliveroo also give you another £50 voucher to spend on gear once you complete 50 deliveries. I used this to get another jacket which I then sold on eBay for £50!
Because you are technically self-employed, Deliveroo can’t force you to buy their own kit, However, because of their extremely specified needs (e.g. a full foil thermal bag and a 40% reflective jacket), it can be extremely difficult to find any of the gear by yourself. In your interview, Deliveroo will give you the link to their website where you can buy the gear from them.
Even though you are self-employed, Deliveroo requires you to have the following items:
Small thermal box
I would also personally recommend you get a portable phone charger as well. Your phone will definitely run out of charge during a three-hour shift, and you don’t want to be stuck without it. I usually find I need about one full recharge per session.
It’s also surprising how many calories you burn while you’re cycling and running up and down flights of stairs. This and the combination of looking at a ridiculous amount of tasty food will make you extremely hungry. I would recommend bringing a banana with you or something to snack on, as well as eating a shit ton before your shift. Also, bring some water with you. You’re doing a lot of exercise and not all restaurants are friendly enough to offer you a glass (they usually try their hardest to get you out of the door as quickly as possible).
When it’s winter I also pack a jumper. You usually spend the beginning of your shift (sometimes the whole of your shift during off-peak hours) sitting around waiting for an order. This means getting very very cold. However, when you start cycling you’ll most certainly warm up and begin sweating if you’re wearing a jumper (which will make you even colder when you stop, and also it’s just gross). I like to pack a jumper for those periods when you’re hanging around with nothing to do.
Now you might be wondering “Ok nick, this is great and all, but where the hell am I gonna put all this shit?”. And you are correct in thinking that. The box you get is for food and it would get pretty messy if you’re jamming all your own stuff in there with it. That’s where I like to use the shelf. The delivery box has a velcro shelf which is completely useless apart from for this purpose. By placing the shelf a couple of inches above the bottom, you can still fit your thermal bag in, but you also have room for all your schniz in the lower section. Easy peasy.
The following is the much-loved process of completing a Deliveroo delivery.
To do a Deliveroo delivery, you first need to get to the zone centre. This will be the point in your area where the most orders are received. You can get directions there by clicking the arrow in the top right corner of the app.
Make sure your rider app is loaded up and in the “online” mode while you wait so that you can receive orders. You don’t need to have the screen on the whole time, you can leave it in sleep mode in your pocket while you listen to music or something. Trust me, you’ll know when you’ve received an order.
When you receive an order you will get a notification and your phone will start buzzing like mad non-stop until you accept it.
You can accept the order by swiping the “accept delivery” slider.
You then follow the directions to the restaurant. There might even be a small message left by the restaurant such as “enter through the side door” or “take off your helmet when you come in”.
Once you’ve arrived, enter the restaurant and show them the order number. Most of the time the order has already been made, but sometimes you might have to wait a little bit. You also may have to collect two orders so always check this. I’ve left the second order in the restaurant way too many times, and you have to deliver the first order before you can go back and get the second (which is a massive pain in the ass).
Once you’ve collected the order, you need to check that all the items are in the bag (to be fair no one actually really does this because it takes ages, so just give a rough guess).
The app will then direct you to the customer’s house. You can also get directions through Google or Apple maps. Try to think about the person’s meal on your back when you’re charging on the pedals though!
Once you’ve arrived, swipe the “arrived” slider and ring the doorbell.
Now the Deliveroo delivery is complete, you can go back to the zone centre. Rinse and repeat.